HELPING US TO OPERATE SAFELY
Please be advised that we are continuing to provide our Pub Grub takeaway and delivery service.
During lock down, we have adapted our business to add a new addition to the Inn Cornwall family and launched Pub Grub Takeaway and Delivery. The team rose to the challenge and supported thousands of people in their communities. Our kitchens have remained operational throughout and our teams have completed additional safety and hygiene training. We have also used this time to carry out improvements and renovations within our pubs.
As we reopen, we have implemented guidance to ensure you have a safe experience. Clear signage will be displayed throughout the restaurant with relevant information to guide you. Please follow the signs, respect the space of others, avoid congregating at the bars and use the hand sanitiser provided. We are also required by government to request your contact details to support with NHS Test and trace. You are now able to choose how you would prefer to order to your table, either online or in person with our team.
Our staff are always at hand to put you at ease. Please respect their space and guidance to ensure that you experience excellent service in a safe and friendly manner.
GUIDANCE UPDATE 22TH SEPTEMBER 2020
Please be advised that from Thursday 24th September – The Victoria Inn is required to close by 10pm each evening.
Food shall be served all day until 9pm.
All guests arriving to The Victoria Inn are required to wear a face-mask when entering or moving around the premises. You are able to remove coverings only when sat at your table. Where supplies allow we shall have some available should you forget.
THE RULE OF 6
Please be advised that further restrictions have been put in place on the amount of people that can be booked in on one table – maximum of 6 people. Any larger groups are required to be separated and are unable to mix or mingle under UK law. Below are a few answers to some queries to assist with this.
🖐🏻 What if a company wants to have a meeting / training?
🖐🏻 What if we are a family of 7?
🖐🏻 Are babies and infants included in the 6?
🖐🏻 Can we still take a booking for a wake?
👨❤️💋👨 Can people go to a pub or restaurant with people they don’t live with?
When eating or drinking out with people you do not live with (and who are not in your support bubble), you should keep to the wider rules on group sizes: you must only attend these places in groups of up to 6 people. You can attend in larger numbers with the people you live with/who are in your support bubble.
FREQUENTLY ASKED QUESTIONS…….
Will you carry on providing takeaway and delivery?
Pub Grub Takeaway and Delivery is here to stay! We will continue to operate Takeaway and Delivery alongside serving guests inside our pubs.
Call the pub for your doorstep grub 01872 309348 or order online:
Do I have to book?
You don’t have to book in advance, but it is advisable to avoid disappointment.
You can book on 01872 278313 or email firstname.lastname@example.org
Will your opening times be changing?
We will be open for breakfast from 7.30am (8am on Saturday / Sunday).
Food served until 9pm
Pub Closes at 1opm daily.
Do we need to wear a face covering?
It is now law that face coverings are required as you move around the premises and can only be removed when sat at your table.
How do I leave my contact details?
The government guidance upon reopening is that we assist with NHS test and trace by keeping temporary records of guests visiting, for 21 days. If booking a table, this information will be taken on the phone. If ordering via the app, details are taken with payment. Otherwise, you can either email or leave your details with a team member:email@example.com
The Victoria Inn also has a designated NHS Track and Trace QR code which you can use to “check in” via the NHS App.
Will the carvery still be available?
At Threemilestone The carvery will be available between 12pm-2pm – 5:30pm and 8pm, You can select what you would like but the changes mean we shall serve it for you from behind the counter.
Can I come just for a drink?
Definitely, but you will need to be seated at a table. All drinks are required to be served at a table.
How will I order?
You will have the option to order in which ever way is easiest for you:
- You will be able order via your phone online using the QR code or web address provided for your table.
- If you prefer, you can order directly with the team.
How can I pay?
We are encouraging guests to use contact-less payment via card where possible. Payment can also be made at checkout when ordering online to your table.
Will the pool table be available?
Our pool table will be available. The cues and ball will be stored behind the bar and disinfected between uses. The pool table will also be regularly cleaned when not in use.
Will the toilets be open?
Our toilet facilities will be open. You are required to wear your face covering to and from the toilets. High levels of cleanliness will be maintained.
Remain alert in confined spaces.
Will there be any live music?
At the moment the guidance doesn’t allow for live music to take place. This is under constant review.
What about the quiz?
Guests will be encouraged to book in advance for our big fun quiz evenings. Dates to be released soon.
We have designated managers on hand so please ask to speak to them should you have any concerns during your visit.