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The Victoria Inn / TEAM VIC NEWS


The Victoria Inn, National Award Winners at the BiiAB NITA Awards 2017


Cornwall Apprenticeship Awards, Employers Of The Year. The Victoria Inn

2017 St Austell Brewery Estate Awards Winners

2017 Apprentices of the Year 2017 Customer Service & Training Pub Of The Year


Mark Holden and Justin Barnett from the Victoria Inns at Threemilestone and Roche are celebrating this week, having picked up top awards both locally and nationally for their training programs designed to give young people successful starts in the hospitality business.

Not content with picking up Employer of the Year (SME) at the recent Cornwall Apprenticeship Awards, Mark and Justin were also voted Licensee Trainer of the Year at the prestigious British Institute of Innkeepers’ (BII) National Innovation in Training Awards (NITAs), praised by top industry judges for their ‘innovation in creating an individual programme and particularly on their personal style in coaching and motivation.’

Delighted to be picking up both awards with team members, Mark Holden commented, “Obviously, this is a fantastic reward for all the hard work that our teams put in to make our training second to none in Cornwall, but to have our programs recognised nationally is testament to the wider efforts we all make in conjunction with schools and colleges, especially Truro College for the service provided by their business team and the lecturers and support team in their hospitality department.

“It’s great to see Cornwall leading the way in industry training, with St Austell Brewery picking up two awards at the NITAs as well. The truth is out there –  hospitality is a great career path, especially now in the South West and demand has never been so high for jobs with such a diverse skill range – you really can live, work and love Cornwall all year round!”

Now in its third year, the Cornwall Apprenticeship Awards is well established as one of the leading training awards in the South West. Hosted by Truro and Penwith College the awards celebrate Apprentices and Employers that are demonstrating outstanding achievement and commitment to Apprenticeships.

The BII NITAs are a national awards program celebrating the very best in training excellence and innovation within the licensed industry. The range of NITA award categories is designed to showcase both individuals and businesses operating in today’s licensed retail sector who demonstrate that they are truly putting their people first, with innovative training programs that encourage long-term careers in the sector.

The judging process is the most rigorous of its kind, and following an extremely high standard of written entries received by the BII this year, finalists were chosen to attend an assessment day. Here, they were asked to present in person to a panel of independent industry professionals and sponsors, followed by an in-depth interview.

The BII’s CEO Mike Clist said: “The NITAs are a celebration of the most successful individuals and businesses in the licensed retail market today. Our finalists have shown that they value, support and champion their people by continuing to invest in and develop their training programs. It’s vital that we recognise, reward and share their successes so that we can encourage further innovation in our fantastic industry for years to come.”

Victoria Inn crowns ‘perfect’ 2017 with new year accolades.


The Victoria Inn at Threemilestone has kicked off 2018 in award-winning style, with publicans Justin Barnett and Mark Holden and the team being voted Tenants of the Year at the prestigious St Austell Brewery Estate Awards, as well as picking up the Outstanding Apprentice Employer Award from Truro and Penwith College, rounding off what Mark Holden called a ‘perfect’ year for the business.

“Last year was an incredible one for us and winning Employer of the Year (SME) at the Cornwall Apprenticeship Awards as well as picking up the National Innovation in Training Award (NITA) for our training programmes in December made it pretty much perfect. To start 2018 with these two incredible awards is pretty much the icing on the cake for us.”

St Austell Brewery’s Estate Awards are an annual celebration of excellence across its 178-strong estate of South West pubs, inns and hotels. Mark and Justin were praised by Retail Director Steve Worrall at the awards ceremony for the quality and of the training programmes they offer to their staff as well as the consistency of the customer service offered by their teams across both the Victoria Inn at Threemilestone and at Roche.

The quality of the training offered to apprenticeships was also recognised by Truro and Penwith College, who accorded Mark and Justin Outstanding Apprentice Employer status, one of only 21 businesses in Cornwall to be awarded the accolade.

The accreditation judged local businesses against a set of stringent criteria, including the quality of the coaching and mentoring offered to apprentices, with The Victoria Inn passing each with flying colours.

Mark and Justin, who have a long history of building successful pub teams are delighted are delighted with the new accolades, as Mark admits, “It’s a great honour to be recognised for the hard work our team puts in and it is a credit to our associates at both The Victoria Inn in Threemilestone and The Victoria Inn in Roche who are so individually and as a team motivated to developing each others’ skills and knowledge.

“We try and encourage them to see this industry as a great career opportunity and many are aspiring to achieve their long-term goals. We just do whatever we can to support them on that journey.

“We have ten of our team undertaking different levels of apprenticeship training this year alongside the day to day operations and they are all excited by the educational challenges ahead of them. We are so very proud of what they have all achieved already.”

At the end of 2017 the team were also recognised by the industry nationwide picking up The National Innovation & Trainer Awards (NITA’s) – Trainer of the Year and prior to that, Employers of the Year at The Cornwall Apprenticeship Awards.


For more information about Truro and Penwith apprenticeship schemes, visit For more information about training opportunities at the Victoria Inn, visit