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TEAM VIC NEWS

The Victoria Inn / TEAM VIC NEWS

2017 NITA WINNERS

The Victoria Inn, National Award Winners at the BiiAB NITA Awards 2017

2017 EMPLOYERS OF THE YEAR

Cornwall Apprenticeship Awards, Employers Of The Year. The Victoria Inn

2017 St Austell Brewery Estate Awards Winners

2017 Apprentices of the Year 2017 Customer Service & Training Pub Of The Year

NEWS NOV 2017 – AWARD WINNING TEAM

Mark Holden and Justin Barnett from the Victoria Inns at Threemilestone and Roche are celebrating this week, having picked up top awards both locally and nationally for their training programs designed to give young people successful starts in the hospitality business.

Not content with picking up Employer of the Year (SME) at the recent Cornwall Apprenticeship Awards, Mark and Justin were also voted Licensee Trainer of the Year at the prestigious British Institute of Innkeepers’ (BII) National Innovation in Training Awards (NITAs), praised by top industry judges for their ‘innovation in creating an individual programme and particularly on their personal style in coaching and motivation.’

Delighted to be picking up both awards with team members, Mark Holden commented, “Obviously, this is a fantastic reward for all the hard work that our teams put in to make our training second to none in Cornwall, but to have our programs recognised nationally is testament to the wider efforts we all make in conjunction with schools and colleges, especially Truro College for the service provided by their business team and the lecturers and support team in their hospitality department.

“It’s great to see Cornwall leading the way in industry training, with St Austell Brewery picking up two awards at the NITAs as well. The truth is out there –  hospitality is a great career path, especially now in the South West and demand has never been so high for jobs with such a diverse skill range – you really can live, work and love Cornwall all year round!”

Now in its third year, the Cornwall Apprenticeship Awards is well established as one of the leading training awards in the South West. Hosted by Truro and Penwith College the awards celebrate Apprentices and Employers that are demonstrating outstanding achievement and commitment to Apprenticeships.

The BII NITAs are a national awards program celebrating the very best in training excellence and innovation within the licensed industry. The range of NITA award categories is designed to showcase both individuals and businesses operating in today’s licensed retail sector who demonstrate that they are truly putting their people first, with innovative training programs that encourage long-term careers in the sector.

The judging process is the most rigorous of its kind, and following an extremely high standard of written entries received by the BII this year, finalists were chosen to attend an assessment day. Here, they were asked to present in person to a panel of independent industry professionals and sponsors, followed by an in-depth interview.

The BII’s CEO Mike Clist said: “The NITAs are a celebration of the most successful individuals and businesses in the licensed retail market today. Our finalists have shown that they value, support and champion their people by continuing to invest in and develop their training programs. It’s vital that we recognise, reward and share their successes so that we can encourage further innovation in our fantastic industry for years to come.”

Victoria Inn crowns ‘perfect’ 2017 with new year accolades.

 

The Victoria Inn at Threemilestone has kicked off 2018 in award-winning style, with publicans Justin Barnett and Mark Holden and the team being voted Tenants of the Year at the prestigious St Austell Brewery Estate Awards, as well as picking up the Outstanding Apprentice Employer Award from Truro and Penwith College, rounding off what Mark Holden called a ‘perfect’ year for the business.

“Last year was an incredible one for us and winning Employer of the Year (SME) at the Cornwall Apprenticeship Awards as well as picking up the National Innovation in Training Award (NITA) for our training programmes in December made it pretty much perfect. To start 2018 with these two incredible awards is pretty much the icing on the cake for us.”

St Austell Brewery’s Estate Awards are an annual celebration of excellence across its 178-strong estate of South West pubs, inns and hotels. Mark and Justin were praised by Retail Director Steve Worrall at the awards ceremony for the quality and of the training programmes they offer to their staff as well as the consistency of the customer service offered by their teams across both the Victoria Inn at Threemilestone and at Roche.

The quality of the training offered to apprenticeships was also recognised by Truro and Penwith College, who accorded Mark and Justin Outstanding Apprentice Employer status, one of only 21 businesses in Cornwall to be awarded the accolade.

The accreditation judged local businesses against a set of stringent criteria, including the quality of the coaching and mentoring offered to apprentices, with The Victoria Inn passing each with flying colours.

Mark and Justin, who have a long history of building successful pub teams are delighted are delighted with the new accolades, as Mark admits, “It’s a great honour to be recognised for the hard work our team puts in and it is a credit to our associates at both The Victoria Inn in Threemilestone and The Victoria Inn in Roche who are so individually and as a team motivated to developing each others’ skills and knowledge.

“We try and encourage them to see this industry as a great career opportunity and many are aspiring to achieve their long-term goals. We just do whatever we can to support them on that journey.

“We have ten of our team undertaking different levels of apprenticeship training this year alongside the day to day operations and they are all excited by the educational challenges ahead of them. We are so very proud of what they have all achieved already.”

At the end of 2017 the team were also recognised by the industry nationwide picking up The National Innovation & Trainer Awards (NITA’s) – Trainer of the Year and prior to that, Employers of the Year at The Cornwall Apprenticeship Awards.

 

For more information about Truro and Penwith apprenticeship schemes, visit www.truro-penwith.ac.uk/apprenticeships. For more information about training opportunities at the Victoria Inn, visit www.thevicinn.com.

Quality training and great customer care – the foundations for success at the Victoria Inns.

Mark Holden and Justin Barnett and their teams from the Victoria Inns Threemilestone and Roche have a lot to celebrate, having picked up top awards both locally and nationally for their training programs designed to give young people successful starts in the hospitality business and for the quality of their customer care and service.

Not content with picking up Employer of the Year (SME) at the Cornwall Apprenticeship Awards last year, Mark and Justin were also voted Licensee Trainer of the Year at the prestigious British Institute of Innkeepers’ (BII) National Innovation in Training Awards (NITAs), praised by top industry judges for their ‘innovation in creating an individual programme and particularly on their personal style in coaching and motivation.’

Delighted to be picking up both awards with team members, Mark Holden said, “Obviously, this is a fantastic reward for all the hard work that our teams put in to make our training second to none in Cornwall, but to have our programs recognised nationally is testament to the wider efforts we all make in conjunction with schools and colleges, especially Truro College for the service provided by their business team and the lecturers and support team in their hospitality department.”

Rounding off what Mark called a ‘perfect’ year for the business, 2018 has started off in a similar vein, with the quality of the customer care demonstrated by both teams rewarded by picking up Tenants of the Year at the prestigious St Austell Brewery Estate Awards in January.

Followed closely by acclaim from Truro & Penwith College by being voted Outstanding Apprentice Employer, Mark is happy to share his and Justin’s accolades with the entire teams, adding, “It’s a great honour to be recognised for the hard work everyone at our pubs puts in and it is a credit to our associates at both The Victoria Inn in Threemilestone and The Victoria Inn in Roche who are so individually and as a team motivated to developing each others’ skills and knowledge.

“We have ten of our team undertaking different levels of apprenticeship training this year alongside the day to day operations and they are all excited by the educational challenges ahead of them. We are so very proud of what they have all achieved already.”

 

 

For more information about the award-winning Victoria Inn or to make bookings, visit www.thevicinn.com.

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Victoria Inn announced British Institute of Innkeeping Licensee of the Year 2018 Semi-Finalist.

 

 

Landlords Mark Holden and Justin Barnett from the Victoria Inn at Threemilestone have been announced as semi-finalists for this year’s prestigious Licensee of the Year competition run by the British Institute of Innkeeping (BII), the leading professional body representing the UK’s licensees.

 

Sponsored by Sky, the Licensee of the Year competition is widely regarded as the most rigorous and hard-fought award for individual pub operators in the U.K; a longstanding award that has been held annually for over 20 years, won in 2017 by Rob and Lucy Brewer from St Austell Brewery’s Rashleigh Arms in Charlestown.

 

Delighted to have been included in the final twelve, Victoria Inn landlord Mark Holden commented, “This is such an honour for both myself and Justin, who has operated some of Truro’s highest profile venues over the past 20 years.  It’s testament to the hard work and dedication our team puts into The Victoria, which has continued to grow over the past 8 years since we took it on.

 

“It’s especially pleasing to score 100% in the mystery shopper round which helped us through to this stage, an amazing achievement by our team. Justin, myself and Team Vic are constantly working on ways to improve The Victoria and are looking forward to our judging visit in the next few weeks.”

 

The Victoria is one of three St Austell Brewery pubs to have made it through to the semi finals of the national competition, with The Ship at Pentewan and the Polgooth Inn also in contention for a final spot alongside the Halfway House at Polbathic. As Justin added, “It’s a particularly proud moment to be joined in the Semi-Final by so many Cornish businesses which highlights what great pubs we have in the South-West.”

 

Selected from over 200 entrants, the final twelve include licensees from across the breadth of the UK, from many different types of pubs. Judges Sue Allen, BII Director of Commercial and Membership and Chief Judge and previous LOYA winner, Ashley McCarthy will now visit and judge these pubs in person, conducting in depth interviews.

 

The 2018 Licensee of the Year semi-finalists are as follows:

 

  • Kim Barker – The Ship Inn – St Austell

 

  • Daniel Da Costa – St Christopher’s Inn – Southwark

 

  • Lee & Keris de Villiers – The Pig & Whistle – Wandsworth

 

  • Marc Duvauchelle – The Old Customs House – Portsmouth

 

  • Mark Holden & Justin Barnett – The Victoria Inn – Truro

 

  • Simon Mills – The Harvester – Long Itchington

 

  • Christopher Norfolk – The Elm Tree – Elmton

 

  • Mark Shaw – The Castle Inn – Castle Donnington

 

  • Jessica Stanton & Russ Matterson – The Halfway House Pub & Kitchen – Polbathic

 

  • Mark & Penny Thornhill – The King’s Head – Hursley

 

  • Rachel Watson – The George IV – Chiswick

 

  • Alex & Tanya Williams – Polgooth Inn – St Austell

 

Ashley McCarthy commented: “Every year, the entrants continue to raise the bar, and 2018 is no exception. It has been really tough to decide on the final twelve, but I’m very much looking forward to seeing these pubs in person and getting to know the semi-finalists”.

 

David Rey, managing director of Sky Business, said: “We sponsor the BII Licensee of the Year Award because we recognise the importance of rewarding outstanding licensees for the tireless work they do to support the on-trade. Congratulations to all those who have been nominated as semi-finalists.”

 

Once they have completed their tour of the semi-finalists’ pubs, the judges will have the difficult task of whittling them down to the six finalists, who will be put through their paces by a panel of industry experts in three areas: Marketing & Business Development, Financial Awareness and People Development.

 

All six finalists will be presented with a trophy at the BII Summer Event on the 5thJune, where the winner of Licensee of the Year 2018 will be crowned.

 

ENDS

Notes to editors:

 

The BII is a membership organisation for individuals working in the licensed retail sector, with over 9,000 individual members running premises across the UK – predominantly tenanted, leased, managed and freehold pubs. The organisation provides free helplines, online business support, and guidance on key industry issues, face-to-face networking opportunities and savings on a range of supply deals for its members. It is the only organisation of its kind to represent the individuals working at the front line of licensed retail.

 

The BII Summer Event, which takes place on the 5th June 2018, is the biggest industry event of the summer. The 2017 event saw over 800 of the top licensees and pub operators in the UK flock to London’s stunning HAC Marquee for a day of networking, entertaining, celebration and fun. Tickets are still available by contacting the LOYA team onsummerevent@bii.orgor contacting Molly Davis on the details below.

 

 

For Press Enquiries please contact:

 

Molly Davis – Communications and Marketing Executive:  molly.davis@bii.org     07539 377 752

Chris Knight – St Austell Brewery PR Manager – chris.knighth@staustellbrewery.co.uk  07814 522374

BII Licensee of The Year 2018, Semi-Finalists